Last updated December 13, 2018
We are a Data Controller and therefore we are responsible for, and control the processing of, your Personal Data in accordance with the GDPR.
We collect both Personal Information and Anonymous Information about our users. "Personal Information" (also referred to as "Personal Data") has a legal definition but, in brief, it refers to information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier and may include your full name, email address and phone number, as well as information that is linked to such information. Such information must be protected in accordance with the GDPR.
"Anonymous Information" is information that cannot be used to contact or identify you and is not linked to information that can be used to do so. It includes passively collected information about your activities on the Services, such as usage data, to the extent that information is not linked to your Personal Information.
Authorized Users can access and browse certain portions of the Website and Services without disclosing Personal Information, although, like most website providers, we may passively collect certain information from your devices, such as your Internet Protocol ("IP") address and browser information. Please note that you can choose not to provide us with certain information, but this may not allow you full utilization of the Website and Service.
We may use your Personal Information for the following representative purposes:
|How we use your information||The legal basis for which is…|
Send communications, including requested information related to the Services, as well as administrative emails
Register and administer your Account, and provide customer support
Analyze and evaluate information about your health status and health indicators
Communicate with and/or respond to you when you elect to "Chat live" or text with an admissions representative
Improve the quality of the Website and Services and perform internal operations, such as fraud detection
Personalize and tailor the features, performance and support of the Website
Analyze, benchmark and conduct research on user data and interactions with the Website
Processing services, maintaining user accounts, resolving disputes, preventing and identifying fraud and verifying your identity
|We process Personal Data subject to User's rights (set out below under the heading ‘Updating your Personal Information') on the legal basis that it is necessary for providing Services through the Website or otherwise, which requires the processing of Users' personal data to enable us to provide these Services.|
|Send you promotional/marketing information, newsletters, offers or other information||
We may send out marketing communications based on our legitimate interests of providing professional services. The method of communication may vary as set out below:
You have the right at any time to let us know that you no longer wish to receive marketing communications from us.
|We may use a combination of Personal Data and Anonymous Information that we collect to target and measure the performance of advertisements to Users both on and off of the Website on our own and through different ad networks and exchanges, using the following data, whether separately or combined: (i) data from advertising technologies such as Cookies, Pixels, web beacons, ad tags and device identifiers; (ii) User-provided information; (iii) data from your use of the Website; (iv) information from others (e.g., advertising partners, publishers and data aggregators); and (v) social media platforms.||We process the above Personal Data for the legitimate interest of providing our Services through the Website or otherwise, which requires the processing of Users' personal data to enable us to provide these Services.|
We may use Anonymous Information for the following representative purposes:
In addition to using the information collected by us for the purposes described in Section 2 above, we may also share your information as described below. Please review our sharing policy closely, especially with respect to your Personal Information. By becoming an Authorized User, you agree to allow us to share the Personal Information you provide to us in the ways described below. Your ability to make changes to the information shared is also described below.
We may disclose information we have collected about you if required to do so by law or if we, in our sole discretion, believe that disclosure is reasonable to comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law), or to protect or defend PhysioAge's, or a third party's, rights or property.
Aggregated anonymous information, or de-identified information, is the combination of your Anonymous Information with the Anonymous Information of other users ("Aggregated Anonymous Information"). Aggregated Anonymous Information does not allow you to be identified or contacted. We may share such Aggregated Anonymous Information with third parties for marketing and research purposes, among other purposes.
If you are an individual, this section sets out your legal rights in respect of any of your Personal Data that we are holding and/or processing. If you wish to exercise any of your legal rights you should put your request in writing to us (using the contact information provided below) giving us enough information to identify you and respond to your request.
You have the right to request:
This Website is not directed or intended for children under 13 years of age. We do not knowingly solicit, collect or maintain information from those we actually know are under 13, and no part of our Website is targeted to attract anyone under 13. We also do not send e-mail correspondence to anyone who advises that they are under the age of 13. If we later obtain actual knowledge that a user is under 13 years of age, we will take steps to remove that user's Personal Information from our systems and delete the Account. If you are the parent or guardian of a child whom you believe has disclosed Personal Information to us, please contact us at email@example.com so that we may delete and remove such information from our system.
We may need to transfer your Information to countries outside the European Economic Area, which comprises the EU member states plus Norway, Iceland and Liechtenstein ("EEA"). Non-EEA countries that we may need to transfer your Information to include:
Where we do transfer your Information to countries outside the EEA we will take reasonable steps in accordance with applicable Privacy and Data Protection Requirements.
Under California's "Shine the Light" law, California residents have the right to request in writing from businesses with whom they have an established business relationship: (i) a list of the categories of Personal Information, such as name, address, e-mail address, and the type of services provided to that individual, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (ii) the names and addresses of all such third parties. To request the above information, California residents can email us at firstname.lastname@example.org.
If you are accessing this Website or the Services from the European Union, the General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular within the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws may have occurred. The supervisory authority in the UK is the Information Commissioner (ICO) who may be contacted online at http://ico.org.uk/concerns/ or by telephone at 0303 123 1113.